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I was born and grew up in Hong Kong. Both of my parents were
actually in the US for college before they moved back to Hong
Kong, so I was raised bilingual (in Cantonese and English). I
came to the US when I was 14 for boarding school. Being fluent
in American English but not in American culture triggered a period
of culture shock for me.
I then went to Haverford
College outside of Philadelphia where
I majored in Psychology with a concentration in Computer Science.
It was while I was at Haverford that I met Doug Davis in my second-year
methods sequence. Doug got me interested in the Internet for
both methodological and thematic reasons. It was after Doug's
course that I became fascinated with tools for digital manipulation
(web pages, graphics, etc.).
During my junior year, two seniors a year ahead of me (Mike
Oswalt and Adam Correia) did their theses on the personality
differences among gamers of different video game genres. One
of those genres was the MMORPG. And so the department went out
and got us a copy so we could try it out. I was the lab techie
then and also helping Doug with other technical things so I got
to try out the game as well. The year was 1999 and the game was
EverQuest, which at that point had been out for a little over
a year.
For some reason, I was the only one of the three who enjoyed
playing the game. Later that year, I worked with Doug on an independent
study exploring EverQuest players via online surveys with
mostly qualitative questions. When my senior year came around,
I did a much larger survey
project of EverQuest focusing on quantitative
data as part of my senior thesis. From the beginning, I was interested
in multiple aspects of this research. First of all, there was
the interest in online games and their potential. Second, it
let me experiment with technology in collecting data and presenting
the research. And finally, I enjoyed the sustained interaction
with the player community. I preferred this type of relationship
to the typical "hit-and-run" style of quantitative research.
Towards the end of my senior year, I applied to Accenture for
a job as a starting consultant in Philadelphia. In a strange
twist of fate, I was recruited by a tech R&D group based in Chicago.
This R&D group happened to be an internal research group in Accenture
who did not know I had already been hired by Accenture. They
had found out about me independently from my online presentations
of MMORPG players.
So I ended up in Chicago because I thought the research job
was a much better fit. Unfortunately, even though the projects
I worked on all involved virtual environments in some way, I
didn't feel my interests aligned with the commercial focus of
the group. And even while I was working full-time, I continued
to do the survey work on the side. So I finally decided to apply
to grad school.
As a side note, The
Daedalus Project was created at this point in time. Up
to this point, I had used individual online reports to present
my findings and it was becoming cumbersome and disorganized.
So I migrated to a bloggish front-end to facilitate indexing
and archiving.
I started grad school at Stanford in the Fall of 2003 in the
Department of Communication. At
Stanford, I worked with Jeremy Bailenson in conducting experimental
research in immersive virtual environments.
In addition,
I also had the opportunity to work with PARC's PlayOn
group in analyzing aggregate-level
data. So there is a great deal of convergence happening and it's
fun being able to explore the same space using different methodologies.
I graduated from the Ph.D. program in June of 2007 and am currently
a research scientist at the Palo Alto Research Center (PARC).
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